The Healthy Dispatcher: How to be The Leader Your Center Needs

Time & Location

January 21, 2025 | 0800-1700 MDT

El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924

Room: Auditorium

About The Event

One of the most difficult positions in emergency communications is supervisor. One day you’re one of the group, the next day you’re the boss with little preparation for the new role. To manage this transition effectively, it’s important to understand what to focus on, whether it’s navigating conflict or setting a leadership example. This class offers essential tools for success in your supervisor role and how to make a positive impact at your center.

Participants will learn proven tools to:

Give feedback in a way that informs and empowers
Inspire a culture of peer-to-peer accountability
Understand the critical importance of following up
Practice the most effective way to interact up the chain of command

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.

NMLEA Accredited; a certificate of course completion will be provided to the Agency Training Coordinator or Administrator for outside course reporting.

Website Accessibility Statement

El Paso County 911 District (the "District") is committed to ensuring that its services are accessible to all members of the public. As part of this commitment, the District strives to provide an accessible website compatible with the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the website are created to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities.

If you need any special assistance or accommodations:

Contact our compliance support team via telephone at: (888) 765-1970

Ongoing Compliance Information

Compliance Coordinator

The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance Coordinator has received training in website accessibility and updates the site in accordance with those best practices and requirements.

Compliance Procedures

The District is working to ensure all website content complies with the Americans with Disabilities Act and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues, the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible content if found.

Accessible Documents Policy

The District is committed to providing all documents hosted on the website in an accessible format or making accessible alternatives available.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites that do not have accessible content. This site may also include documents provided by third parties. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests in a timely manner. If you need assistance or accommodations while accessing content on this website, please contact our Compliance Coordinator via the form below: