Press Releases & Public Education
9-1-1
9-1-1 is only for emergencies: Police, Fire, Medical.
- Remain Calm and know your location.
- Stay on the line and do not hang up, even when you've accidentally dialed.
- Answer all questions and follow all instructions.
- You can also contact 9-1-1 through text.
- Voice calls remain the most efficient and fastest way to contact 9-1-1.
- "Call if you can, text if you can't"
9-8-8
9-8-8 is the national 3-digit Suicide & Crisis Lifeline
- 9-8-8 is available 24/7 in English and Spanish.
- 9-8-8 provides confidential support services for people in distress and experiencing a mental health crisis.
- Texting is also available 24/7 in English and Spanish.
3-1-1
3-1-1 is a City of El Paso service for non-emergency and municipal services for residents of El Paso.
- 3-1-1 acts as the city's reporting and citizen information hotline.
- Reasons to call 3-1-1:
- Traffic signal issues
- Reporting graffiti and potholes
- Trash and weed complaints
- Noise complaints
- Hours and locations for libraries, pools, and the Zoo
8-1-1
Texas law mandates that individuals must contact 8-1-1 before commencing any digging activities.
- 8-1-1- will mark utility lines to avoid any accidental hit to gas, water, or electrical lines.
- Call before you dig!
7-1-1
Relay Texas Service
- 7-1-1 is a state relay service for the hearing/speaking impaired.
2-1-1
A statewide referral service for community and social services local to your area.
- 2-1-1 is available anywhere in Texas 24/7.