Time & Location

February 25-27, 2025 | 0800-1700 MDT

El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924

Room: Auditorium

About The Event

APCO Institute’s new Communications Training Officer (CTO) 6th Ed. course provides comprehensive training on the roles and responsibilities of CTOs in running an agency’s one-on-one training program. The course focuses on performance-based training and management and the need for standardized training with documentation.
This CTO 6th Ed. course includes the essential elements of a CTO program based on the industry-recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs — APCO ANS 3.101.3-2017 Minimum Training Standards for Public Safety Communications Training Officers.
 

Topics include

• The Communications Training Officer: Roles and Responsibilities in Performance Management and Training
• CTO Program Building Blocks
• Preparing, Motivating, and Communicating with Trainees
• Training and the Adult Learner
• Documentation in the CTO Program
• Tracking and Evaluating Trainee Performance
• Liability
• The CTO and the Future of the Workplace

Course resources include templates for the Daily Observation Report (DOR), task list, trainee tracking form, and Standardized Evaluation Guidelines.

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.