Time & Location

May 29, 2025 | 0800-1700 MDT

El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924

Room: Auditorium

About The Event

There’s no other stress resilience course like this in the 9-1-1 industry. This unique 8-hour course, designed by a mental health professional specializing in 9-1-1 stress, moves way beyond “cookie-cutter” advice. You will be empowered to manage the stressors you face in and beyond the PSAP. This isn’t a class to make you perform better (though you probably will!). It’s an experience you’ll help shape to make your LIFE the best it can be one day at a time!
Boost your personal resilience so that you can protect your quality of life at work and home by joining us to gain…

• Cutting-edge knowledge about stress, 9-1-1 PTSD and other stress-related conditions that can (but doesn’t have to) hijack your wellbeing

• Personal resilience skills and tools you can build into daily life to prevent and manage these negative impacts

• Strategies to pull out of toxic stress cycles fueling ugly peer conflicts and boost the morale of your shift and 9-1- 1 center

• "In-the-moment" strategies to manage personal distress during 911 calls ranging from the most annoying and frustrating to those involving traumatic, life-threatening violence

• A fresh and more encouraging vision of your profession and a Personal Game Plan to go the distance at work and Survive & Thrive!

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.

NMLEA Accredited; a certificate of course completion will be provided to the Agency Training Coordinator or Administrator for outside course reporting.