The PSAP Consulting Group: How Mismanaged Conflict Affects Retention

Time & Location

June 17, 2025 | 0800-1700 MDT

El Paso Regional Communications Center, 6055 Threadgill Ave, El Paso, TX 79924

Room: Auditorium

About The Event

Many employees give reasons such as better job opportunities or higher pay when they decide to leave their current job. However, the truth is that negative experiences during their time at work, usually due to ineffective management and mishandled conflicts, are the main reasons behind their decision to quit. Unresolved workplace conflict wastes time, increases stress, and negatively affects a PSAPs performance. But conflict isn’t the problem, mismanagement is.

Learning Objectives:

How conflict is often defined and why it keeps us stuck
A new definition for conflict
How aggression, avoidance, and appeasing lead to conflict mismanagement
Four ways to start building conflict capacity
Examples of common conflict scenarios and what leaders can do to deal with conflict effectively
Strategies for dealing with conflict when it happens in your PSAP

TCOLE documentation will be made available to the Agency Training Coordinator or Administrator for outside course reporting.

Website Accessibility Statement

El Paso County 911 District (the "District") is committed to ensuring that its services are accessible to all members of the public. As part of this commitment, the District strives to provide an accessible website compatible with the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the website are created to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities.

If you need any special assistance or accommodations:

Contact our compliance support team via telephone at: (888) 765-1970

Ongoing Compliance Information

Compliance Coordinator

The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance Coordinator has received training in website accessibility and updates the site in accordance with those best practices and requirements.

Compliance Procedures

The District is working to ensure all website content complies with the Americans with Disabilities Act and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues, the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible content if found.

Accessible Documents Policy

The District is committed to providing all documents hosted on the website in an accessible format or making accessible alternatives available.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites that do not have accessible content. This site may also include documents provided by third parties. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests in a timely manner. If you need assistance or accommodations while accessing content on this website, please contact our Compliance Coordinator via the form below: