Rachel brings over 20 years of public safety experience, specializing in 9-1-1 as a call-taker, dispatcher, and systems administrator. Currently serving as Operations Director for El Paso County's 9-1-1 District, she provides leadership, guidance, and project management for technological initiatives. Rachel holds certifications as an Emergency Number Professional (ENP) and Project Management Professional (PMP), along with a Master's Degree in Public Administration with a concentration in Emergency Management.